If your questions are not answered here, you’re welcome to contact me with your queries. Also, don’t forget to check out the Terms & Conditions page in case the answer you seek is there.

Graphic Design FAQ

Yes I can create custom designs. Just get in touch via the contact form and let me know what you have in mind for your design.
No. The cost of a custom design is dependent on the job required. Once I know your requirements, I can make an assessment and provide you with a quote.
No. I have been working on building up a repository of my own elements (be they trees, rockets, flourishes, etc) and I pull these from the repository (or create them on the spot and add them into the repository) to create a new arrangement. While the overall arrangement of the graphic will be a one-off design, any premade elements used within it will remain a part of my reusable repository.
This depends on the specifics of your design job. If you wish for every element of your graphic to be designed from scratch and unique to your graphic only, I can certainly do this for you. Any element of your graphic that I custom-design for you will, upon your acceptance of that element, be used on your graphics only and will not enter the repository. However if you wish to use one of my premade elements within your design (ie, if you would like the rocket used in the To The Moon premade in your own arrangement) you may do so with the understanding that, while the overall arrangement of the graphic will be exclusive to you, any premade elements used within it will remain a part of my reusable repository.
Yes. I keep a copy of all of my designs as layered psd files so can rearrange them to suit a different graphic size if required. Most elements are created as vector files so I can also resize them if need be for print purposes (ie, market banner.) Please note there will be a small fee for rearranging designs.

Website FAQ

We’ll discuss your website requirements, from the look and style of your site to the kind of functionality you require. Do you want to provide information about your services and provide a quote/contact form? Integrate your site with your social media? Sell products? Display your photography? Offer a way for clients to book photography sessions online? Have a blog? We’ll discuss the colour scheme and whether you require custom graphics for website and/or facebook.

Armed with detailed information of what you need, I can then source the kind of theme and plugins((think of them as website apps to improve site functionality)) required to meet your needs. Bear in mind that I customise pre-made themes and do not create them from scratch myself((you can expect to pay a developer thousands for that)).

If I cannot source the exact theme/functionality to suit your needs, I will discuss alternatives with you.

I will then give you an estimate based on the length of time I feel it will likely take to set your site up and, if applicable, create your graphics, and the 3rd party cost of the theme & plugins required. Bear in mind this quote is an estimate only, as – unless agreed otherwise – I work on an hourly rate rather than a flat fee. The total bill will depend on factors such as how much customisation has been made to the original theme, how many revisions, changes or additional content you have required along the way, and time spent in correspondence beyond working out the initial design brief.

I live in Auckland and while I am able to meet up locally to discuss the creation of your site, I can just as easily glean the information I need and teach you how to update your site content via email. Therefore it doesn’t matter if you live in AK, Dunedin or another part of the world.
Absolutely. As long as we can correspond via the internet, it doesn’t matter if you live in New Zealand or Antarctica. I can accept online bank transfers for local (NZ) payments, or PayPal payments for overseas clients.
If you have your own logo, graphics, photos that you’d like on the site, you need to provide these. Also any copy (text) you’d like on the site. ie, the write up for your ‘about’ page or ‘services’ information, etc.
This is entirely dependent on your requirements, and how prompt our communications are.
As every site is different, I don’t believe it’s practical to charge a flat fee for any particular ‘website package’. I charge an hourly fee and I can give you an estimate only once I’ve considered your requirements and how long I estimate it will take to meet those requirements. If you request extra revisions or additional functionality that requires 3rd party purchases (ie Premium plugins), this will likely exceed the original quote((I will discuss with you whether Premium plugins will be required. These will not be added without your approval.)).

No. However I can advise you on how to register your domain name and assist you in finding a good web hosting company that meets your needs. It’s not a scary process – I promise!

For instance, my sites are hosted through netneeds.co.nz – I’ve been with them for several years now and have never had any problems with their hosting. They also offer the most competitive prices I’ve yet found. Another hosting company I’ve found reasonable are webslice.co.nz

The only compulsory ongoing cost is the yearly fee you must pay for your domain name registration, and the fees you pay for your hosting. These fees are not paid to me, but to whomever you choose to register your domain name & host your website through. I do recommend you enlist in my services for ongoing security update maintenance, ie; critical Plugin/Theme/Wordpress version updates. However if you wish for administrative access to run these updates yourself, that is fine so long as you are aware that you (or whoever you appoint) must take full responsibility for these things.
Yes. Your website will be powered by WordPress, a Content Management System (CMS) that enables you to update your own content. You will be able to log in to your website with your unique username and password, and create new posts/pages or update existing content.  By default I enable your account with access to make changes to any exiting webpages, create new pages, add/edit your gallery (if applicable) and view webstats. However if you require full administrative access (enabling you to update/add/remove plugins or change some aspects of your theme design), then you must agree to take full responsibility for any changes you make in this area.
Yes absolutely. I’ll guide you through how to update your site content and create new pages. You’ll find the basics of updating a WordPress site are very easy – if you know how to create and send an email, you’ll get the gist of WordPress. And of course I’m happy to help you out if you get stuck.
Yes, new users can be added to the datebase in order to manage the site. You can choose what level of security clearance they are given for updating website content.
If you require me to make general content updates to your site on your behalf, an hourly fee will apply with a minimum half hour charged per update.
No. The admin section where you make your updates is a part of your website (accessed only with username/password.) You can update your site on any computer or device providing you have an internet connection.